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Stansted Meet & Greet Frequently Asked Questions

How does your service work?

To provide you with the most efficient service you must call one of the numbers on your email confirmation 15 minutes prior to your arrival. Our representative will then guide you to the drop off point. Upon the Customer's request our representative will inspect your vehicle to note any dents, scratches, or any missing or broken parts and you will be asked to sign a Parking Receipt, of which you will receive a copy. We will then bid you farewell.
Upon your return, after COLLECTING your luggage you simply call the number printed on your Parking Receipt. If you only have hand luggage, you should call after clearing passport control. We guarantee to return your vehicle within 15 minutes from the time of your phone call. In the majority cases we will be waiting to Greet you as you exit the Terminal.
Due to the parking restrictions imposed by Stansted Airport all customers are required to pay the Short Term Car park charge on drop off and pick up.

Why don’t you return my vehicle at the Terminal Forecourt?
Our aim is to provide you with a professional, reliable and efficient service. As a result we prefer to use the quieter RED or BLUE Short Stay Car Parks from which to operate our service. The Terminal Forecourt is now closed to all vehicles except The Emergency Services and Airport Busses.

How far is the Red or BLUE Short Stay Car Park from the Terminal?
The RED & BLUE Short Stay Car Parks are one level directly below the Terminal Forecourt. Our representative will Meet you by the car park’s Terminal entrance. The distance to the Terminal is the same as it is from the Terminal Forecourt.

Is Stansted Meet & Greet Parking fully insured?
All our drivers are fully insured to drive your vehicle, to an unlimited road risks value. We are the only company to offer this.

Can I cancel my booking?
Yes you can cancel your booking with StanstedMeetandGreetParking.co.uk. For further details on the scale of charges, please refer to our Terms & Conditions.

What happens if my return flight is delayed?
If you experience an unfortunate delay, you must inform us. If you do not inform us of your delayed return you may incur an extra charge to cover the cost of any additional labour.

What happens if I arrive LATER than my agreed Drop-off Time?
If you are running late you must call us at least 30 minutes prior to your booked arrival time. We will then endeavour to re-book a new arrival time, subject to an additional cost of 15. If you do not call us and arrive after your booked arrival time we can not guarantee that a driver will be available to meet you.

What happens if I arrive EARLIER than my agreed Drop-off Time?
If you are early we will endeavour to accommodate your new arrival time. A minumum of 30 minutes notice is required. If you do not call us and arrive before your booked arrival time we can not guarantee that a driver will be there to meet you. If you arrive in the Car Park before your agreed arrival time you will be subject to Short Stay Car Park charges.

How much does your service cost?
We have priced our service from £6.00 per day plus a £20.00 Meet & Greet fee. For an additional 50p per day we can provide undercover garaged parking (subject to availability). Our rates are so competitive that should you find a cheaper quote elsewhere for an equal standard of service, we will be happy to match the lower price. More details about SCP Tariffs

Why do I need to pre-book?
Pre-booking guarantees your space even during peak periods.

Can I get a quote and book online?
Yes. We provide an online quote and booking service. >> Get an instant quote or book on-line here

Can I book at short notice?
Yes call 07050 099811 where one of our operators will be happy to help.

How will I know that my booking has been completed?
You will receive a booking confirmation via e-mail.

Is there a further discount for booking more than one car at a time?
Please call our Booking Office and we may be able to offer a special rate.

Are there special facilities available for disabled passengers?
We will do our utmost to ensure any customers with disabilities are accommodated, but if you have any specific concerns please call us.

Why is a week calculated as 8 days and two weeks calculated as 15 days?
One day is calculated as a whole day, irrespective of departure or arrival times. So for example a stay at the car park from Saturday to Saturday is calculated as 8 whole days and so therefore two weeks is calculated as 15 days.

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