After what has been a week of receiving more than expected, Freedom Carnival the guests returned to Port Canaveral. The Caribbean cruise on board Freedom Carnival was cut short when a fire broke out in the cruise ship’s chimney during their visit to Grand Turk on May 26.
The guests spent two more days waiting in Grand Turk. On May 28, another Carnival cruise ship, Carnival conquest, collected them from the victims Freedom Carnival. The vessel has arrived in Grand Bahama to begin repairs to her funnel.
Carnival Freedom guests return to Port Canaveral
What was supposed to be a few days in the Caribbean turned out to be quite an adventure for the 2,504 passengers on board Freedom Carnival.
While in Grand Turk, the ship the signature whale tail funnel caught fire on the starboard side. This resulted in the cancellation of remaining cruise days and customers had to spend two additional days in Turks & Caicos.
Originally, Freedom Carnival the trip was due to arrive home on May 28. However, as the ship could not continue with guests, another Carnival cruise ship was tasked with collect guests from Grand Turk.
On May 28, the guests were transferred to Carnival Conquestwhich returned to Port Canaveral in the early hours of May 30. Carnival is ensuring customers are compensated for the extra days they lost due to the fire.
Carnival Cruise Line said, “We are grateful to our guests for their support as our team worked over the weekend to get them back to Port Canaveral on Carnival Conquest, and we remain proud of our Carnival Freedom crew who handled the situation on the ship effectively. and in accordance with security protocols. ”
Carnival Compensating Carnival Freedom Guests
While some guests will have enjoyed the adventure of experiencing two ships for the price of one, most guests will be happy to see compensation offered to them.
In addition to extending any WIFI and beverage packages guests may have purchased for their trip, Carnival is also paying gratuities for extra days and posted $100 in onboard credits to onboard guest accounts. Carnival Conquest.
Guests will not be charged for additional days on Carnival Conquest, and guests have received a 50% future cruise credit.
In addition, all parking fees in the Port Canaveral car park will be covered by Carnival Cruise Line, as well as any additional non-refundable charges for flights, such as rebooking fees up to a maximum of $200 per passenger.
Impact Cruises as repairs begin
The fire on board Freedom Carnival has not only impacted current cruises. Future cruises have also seen a significant impact, both for Freedom Carnival and Carnival Conquest.
Freedom CarnivalCruises scheduled to depart on May 28, June 2 and June 6 have been canceled as the ship is in drydock in Freeport, Grand Bahama.
“Work on the funnel of the Carnival Freedom began while the ship was still in Grand Turk and will continue at the Grand Bahama Shipyard in Freeport. The ship’s departures on May 28, June 2 and June 6 have been canceled in order to that repairs can be made. The Carnival Freedom team looks forward to welcoming guests back soon,” Carnival said in a statement.
The four-night cruise on June 2 was scheduled to call at Nassau and Princess Cays in the Bahamas. The five-night cruise on June 6 was to visit Amber Cove in the Dominican Republic and Grand Turk.
For now, the June 11 sailing should still go ahead as planned. Guests booked on canceled cruises will receive a full refund of all monies paid and a 100% future cruise credit.
Carnival Conquest On May 27, the 3-night Bahamas sailing was canceled following the ship’s redeployment to Grand Turk. At the same time, the navigation on May 30 has been shortened by a full day and will depart on May 31.